The South African Social Security Agency (SASSA) has condemned the illegal practice of selling queue positions at its local offices, describing it as exploitative and harmful to vulnerable beneficiaries.
SASSA CEO Themba Matlou said the practice is especially concerning as it targets elderly people and individuals living with disabilities who depend on social grants for survival.
He warned that both members of the public and any officials found to be facilitating the activity would face consequences, adding that the practice creates a misleading perception that the agency is involved.
SASSA indicated that it will intensify security measures and work closely with law enforcement to address the issue and hold those responsible accountable.
While acknowledging ongoing service delivery challenges at some offices, the agency said it is working to improve queue management systems to ensure fair and orderly access, with priority given to vulnerable groups.
Beneficiaries have also been encouraged to make use of online services, including the eLife Certification system, to ease congestion at offices and reduce travel costs.
As it marks 20 years of providing social assistance in South Africa, SASSA reiterated its commitment to improving efficiency and maintaining dignity in its service delivery.
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