MTN, in collaboration with the South African Police Service (SAPS), has made significant progress in combating the one-time-pin (OTP) scam, resulting in the arrest of several individuals allegedly linked to a syndicate operating in Gauteng.
The breakthrough follows a successful search and seizure operation over the weekend at properties in Eldorado Park, south of Johannesburg, believed to be the headquarters of the scam syndicate.
According to Mthokozisi Ndlovu, a spokesperson for MTN, the raid was the culmination of coordinated efforts involving various stakeholders and anonymous tips.
“MTN would like to applaud the members of the SAPS Crime Intelligence and Commercial Crimes unit for their unwavering support in ensuring that these criminals are brought to the law. Identity or subscription fraud has unfortunately become a threat impacting network operators and customers around the world, as criminals constantly work to find new ways to circumvent fraud prevention systems,” Ndlovu explained.
The syndicate’s method involved contacting customers and requesting security information under the pretense of stopping a fraudulent SIM swap on their account.
“We urge all our customers not to respond to unsolicited calls and requests for their security details from an unknown number. Communication to customers is usually carried via platforms such as social media posts and press statements,” said Ndlovu.
Describing the arrests as a major milestone for MTN, Ndlovu emphasised the importance of this victory for customers who have been frequently targeted by these scams.
He noted that OTP scams remain one of the most common methods employed by fraudsters.
Ndlovu highlighted the cyclical nature of fraud in the telecommunications industry, explaining that syndicates shift their focus depending on the vulnerabilities they can exploit.
To counter this, MTN has implemented various measures to minimise the impact of OTP scams.
MTN has also reiterated to customers that its call center agents will never request OTPs or personal security details over the phone to block SIM swaps.
Customers who encounter suspicious activity or potential fraud are encouraged to report it directly to MTN’s Fraud Department for prompt investigation.
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