Johannesburg – A female commuter who slept at a filling station due to the delayed and poor commuting service of IntercityXpress @IntercityXpress stated:
” I ended up sleeping at the garage when we arrived because I did not have enough money for the meter taxi, what is so sad is that the bus drivers just took off without any sympathy because they were going to sleep peacefully while I was busy in the garage in such a cold weather ”
the issue has raised concern about the poor service that she and many other commuters received from IntercityXpress transportation after commuters submitted complaints to consumers commission.
She was one of the passengers who booked on BUS NUMBER 305 that was scheduled to arrive at 18:45 from Johannesburg but never departed until 23:40 late.
The bus left but was stopped by traffic officers for inadequate paperwork on the N3 just after the tollgate from Johannesburg. We had to wait for two hours for an official from IntercityXpress to drive down and pay a permit fine of R2500.
During the ordeal, several commuters called the call center of IntercityXpress to express their frustration but were shocked at the rude and unruly nature of the female customer care agent, who was recalled saying ” the issue was not her problem”
Not too long, we got stuck in Pietermaritzburg because the bus broke down and we had to wait for 1hr and 30 minutes for a mechanic to arrive and fix the bus.
We called the customer care number again to request a relieve bus to fetch commuters but the lady on the line still replied saying it was not her problem if we arrived late at our destination.
Some commuters took meter taxi and left but we all could not afford an extra fare due to our budget constraint and had to deal with the ordeal.
Increasingly likely that I’ll miss an important 8AM appointment in Margate tomorrow morning. UNACCEPTABLE!!
— #SivvKollekts (@Sivv_Kollektah) December 19, 2017
@IntercityXpress appalling conditions here at Park Station!!! Bus scheduled to leave at 9PM is still stationary…
— #SivvKollekts (@Sivv_Kollektah) December 19, 2017
@IntercityXpress bus broken twice this morning already and now waiting next to dangerous highway for mechanic to arrive. Also no water in toilet with babies on board. I demand refund. This is by no means right or safe.
— Wian vd Walt (@V_Man10) December 1, 2017
@IntercityXpress What a bad morning we had as a result of change of bus stop. Your customer care sucked.
— andile dube (@andiledube) November 6, 2017
@IntercityXpress they need like 3500 to realise the bus..when r we going to reach Durban if we still here.service is very poor
— J.SWEET (@slindelo55) October 13, 2017
@IntercityXpress please help us tell us what to do at this point
— J.SWEET (@slindelo55) October 13, 2017
Yol are incompetent and unprofessional. Was truly the first and last time I use yols. @IntercityXpress @EagleLiner
— IG: mokgobokanyi_ (@Iam_De_2nd) October 3, 2017
@IntercityXpress
I double-checked ticket says 20h00 not 20h30 and still no sign of the bus…no communication???
— PrincessEyethu (@eka_mam_T) September 28, 2017
Really can’t spend another 8yrs from JNB on the road by @IntercityXpress to DNB tomorrow. We’ll have to book a flight.
— Msizi Fuze (@Msizi_FuzeLihle) September 14, 2017
@IntercityXpress your service is detoriating and you need to re-train your staff on how to talk to customers
— Superbae ™ (@ThabiSaint) August 26, 2017
@IntercityXpress worst service ever!!!!
— Mo (@MrMoMarumo) June 18, 2017
An application is lodged and due to be submitted to the National Consumer Commission SA to look into the poor service and bad customer relations at IntercityXpress.
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