In almost 2 months there has been numerous complains on the internet about DSTV’s unethical business practices in the area of finance, especially when it comes to unauthorized debits from cancelled accounts as well as inconsistent re connection fees to name a few.When did you guys start calculating days charge on monthly subscription packages.In view of planning, some of us make excess payment to Dstv every month, so we can have a reduced charge monthly and that has been the case until recently.I was out of the province and did not use my service, as usual I was expecting to get a re connection fee plus the due fee with my payment difference.
That was not the case: I was told DSTV applied my difference payment to a 8 day viewing period extended to me, at DSTV’s discretion. I find this to be fraudulent and a passive crime,
All we customers get from DSTV is payment request SMS with date of when payment is due for a package that is not broken down in any invoice. We abide by the fixed terms as it is a month to month agreement and not a fixed term service contract. Meaning we get the service we pay for but why then are we charged over the month agreement?.
Services is from the 3rd of every month but DSTV stated ” We charged you for the 6 days viewing from the 3rd to the 8th and applied your 100.30 to the days. So what is the charge if the full package is 450 per month and am charged 100.30 for 6 days.
It’s ONLY TODAY that i realized the transparency issue with DSTV. What are customers charged daily ? we want to know and we want to know who gave DSTV a use order to apply our credit to a service we did not request.
If DSTV answers this question then we would be satisfied and resist from proceeding with any legal claim of fraud as that is what this is.
We need answers, for the sake of clarity and to remove every bias in this claims. We have made the due payment in full (Proof attached) and want clarity on the amount that was credited to a bill we were not aware of, without our consent.
Note : Please do not run commercial PR apologies here, just give us a breakdown.
#shoppersexperience ShoppersExperience Financial Ombudsman Service Consmer Affairs Investigation Consumer protection